FAQ'S
What if my cat dosen't like it?
What if my cat dosen't like it?
If you are worried that your cat might not accept this product, dont worry. For those cases, there is our 30 day monday back gurantee. This means that if your cat dosen't agree with the product, you'll get your money back. No questions asked! Just email us at support@nylatails.com and we'll take care of everything.
How fast will i get it?
How fast will i get it?
Once your order is placed, it will be processed within 1-2 business days before shipping.
AU deliveries typically take 5-8 business days.
International orders typically arrive in 5-12 business days, depending on location
You'll receive full tracking details in your confirmation email, all orders are fully tracked for your peace of mind.
How often do I need to change the filter?
How often do I need to change the filter?
We recommend changing the filter every 4-6 weeks to ensure clean, fresh water for your cat.
Is it quiet enough for night use?
Is it quiet enough for night use?
Yes, the fountain operates with an ultra-quiet pump, ensuring it won’t disturb your sleep.
Is it easy to clean?
Is it easy to clean?
Absolutely! The stainless steel design is dishwasher safe, making cleaning quick and simple.